The answers to the question you will probably have ...
When you’re trying to install a theme on WordPress for the first time, you may experience an error message stating:
“The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed.”
This issue is mainly caused by the fact that we forget to open (unzip) the first file and select the correct file to install. Here is how to solve it:
1 – When you purchase a theme and download the theme package, you will receive and download a zipped folder (.zip).
2 – Unzip this first theme package folder.
3 – Within the unzipped theme package, you will find some folders such as Demo Import Files, Guides, etc. (depending on your theme). You will also find a zipped file named “Freyja-v305.zip” (where “Freyja” is the name of your theme, and “v305” is the version of your theme, which may be different ). This is the file you should install on your WordPress site.
4 – Install the theme.
5 – Done!
To start using one of our themes, you should already have your own domain name as well as a web hosting service with the latest version of WordPress installed. You can download WordPress for free at WordPress.org
Yes, of course! You will be able to add your own text, images, videos, or any other content, effortlessly.
Absolutely, yes. You can follow our documentation at this link and install your new theme effortlessly. If you’d prefer that we install it for you, be sure to check our Installation packages at this link.
Yes, you can install our themes on Wordpress.com hostings, BUT ONLY if you purchase a “Business Plan”, which allows for the installation of third-party themes and plugins. You can find more information about the WordPress.com “Business Plan” at this link. Our themes CANNOT be installed with “Free,” “Personal,” or “Premium” plans.
Yes, our themes are fully compatible with WooCommerce, which is by far our favorite eCommerce plugin. You can find more information about WooCommerce directly from their website.
You can find some useful tips for speeding up your website at this link (LINK) in our documentation.
Yes, our themes are fully compatible with the WPML plugin. Alternatively, several of our customers have achieved perfect results with additional free plugins like qTranslateX and GTranslate.
WordPress 5 arrived and with it Gutenberg, the new visual editing experience. We are working hard to make our themes 100% compatible with this latest update, and we will release an update to all our themes before January 15th, 2019.
In the meanwhile, we recommend you to install and activate the plugin “Classic Editor” (wordpress.org/plugins/classic-editor) that will keep your website exactly as it was before the update to WordPress 5.
Yes, all of our themes are fully responsive. This means your website automatically adapts to every single device out there, big or small, from mobile devices to TV screens, including tablets, laptops, desktop computers, and so on.
Yes, of course! Our themes are designed to be customized with extreme ease. You will be able to use your own colors, fonts, and graphics – everything you need to build a unique website.
Updating the ACF plugin is very easy and you won’t ever need to spend additional money on purchasing a license. All purchased Sparrow&Snow themes include an extended license of the plugin. To update ACF, just follow the indications at this link.
All of our themes can be translated using the .pot file that comes included with them. You can find additional information about how to translate your theme.
It’s a one-time fee, meaning that once you purchase one of our themes, you will have the right to download all future updates of that theme at no additional cost.
Yes, we do offer Theme Installation and Demo Setup services. You can find out more about our installation packages.
Although not required, it is very much appreciated when one theme license is purchased for each client project, thus allowing us to continue updating our themes and providing necessary support to our customers.
All of our templates are in PSD format and are designed to work with Adobe Photoshop CS4 and above. Any other image editing software is not supported. If you don’t already have Photoshop, you can download a free 30-day trial directly from the Adobe Website.
Unfortunately not for the moment.
Yes, all the fonts are free and can be downloaded from these links:
Yes, all our templates are fully customizable. You can easily replace Images via Smart Objects, and all text, colors and fonts can be changed effortlessly.
Our support team can help you configure your theme’s settings and features, guide you through the necessary processes for updating the WordPress platform as well as any updates related to your theme, navigate general bug fixes, and answer any questions you might have related to our documentation and theme functionalities.
For further details, you can read our support policy.
The Sparrow&Snow shop sells digital goods (WordPress themes, Templates, Graphical Resources, and so on) that are immediately downloadable upon purchasing. For this reason, we cannot issue refunds once a purchase has been executed. We kindly ask you to familiarize yourself with the details of any products you are interested in, before purchasing. If you have any pre-purchase questions, please don’t hesitate to send us a message with the subject “Pre-purchase”.
Sparrow&Snow does not provide hosting services for your website, but we have a list of recommendations at this link: Hosting Recommendations.
We have a list of hosting recommendations at this link: Hosting Recommendations.
The prices of our shop are in USD. If you reside outside of USA, prices will be automatically converted to your home currency at the current rate of exchange.