Frequenty Asked Questions

The answers to the question you will probably have ...

About Our WordPress Themes

  • Why do I receive an error when I try to install my theme (missing style.css error)?

    When you’re trying to install a theme on WordPress for the first time, you may experience an error message stating:
    “The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed.”

    This issue is mainly caused by the fact that we forget to open (unzip) the first file and select the correct file to install. Here is how to solve it:

    1 – When you purchase a theme and download the theme package, you will receive and download a zipped folder (.zip).
    2 – Unzip this first theme package folder.
    3 – Within the unzipped theme package, you will find some folders such as Demo Import Files, Guides, etc. (depending on your theme). You will also find a zipped file named “” (where “Freyja” is the name of your theme, and “v305” is the version of your theme, which may be different ). This is the file you should install on your WordPress site.
    4 – Install the theme.
    5 – Done!

  • What do I need to use a Sparrow&Snow theme?

    To start using one of our themes, you should already have your own domain name as well as a web hosting service with the latest version of WordPress installed. You can download WordPress for free at

  • Will I be able to add my own content to the website?

    Yes, of course! You will be able to add your own text, images, videos, or any other content, effortlessly.

  • Will it be easy to install my new Sparrow&Snow theme?

    Absolutely, yes. You can follow our documentation at this link and install your new theme effortlessly. If you’d prefer that we install it for you, be sure to check our Installation packages at this link.

  • Can I Install my theme on hostings?

    Yes, you can install our themes on hostings, BUT ONLY if you purchase a “Business Plan”, which allows for the installation of third-party themes and plugins. You can find more information about the “Business Plan” at this link. Our themes CANNOT be installed with “Free,” “Personal,” or “Premium” plans.

  • Can I build an eCommerce website with your themes?

    Yes, our themes are fully compatible with WooCommerce, which is by far our favorite eCommerce plugin. You can find more information about WooCommerce directly from their website.

  • How can I speed up my website?

    You can find some useful tips for speeding up your website at this link (LINK) in our documentation.

  • Can I build a multilingual site with your themes?

    Yes, our themes are fully compatible with the WPML plugin. Alternatively, several of our customers have achieved perfect results with additional free plugins like qTranslateX and GTranslate.

About Our Templates

  • Are the fonts free?

    Yes, all the fonts are free and can be downloaded from these links:

  • Are the templates customizable?

    Yes, all our templates are fully customizable. You can easily replace Images via Smart Objects, and all text, colors and fonts can be changed effortlessly.


  • What is your support policy?

    Our support team can help you configure your theme’s settings and features, guide you through the necessary processes for updating the WordPress platform as well as any updates related to your theme, navigate general bug fixes, and answer any questions you might have related to our documentation and theme functionalities.
    For further details, you can read our support policy.

  • Do you have a Refund Policy?

    The Sparrow&Snow shop sells digital goods (WordPress themes, Templates, Graphical Resources, and so on) that are immediately downloadable upon purchasing. For this reason, we cannot issue refunds once a purchase has been executed. We kindly ask you to familiarize yourself with the details of any products you are interested in, before purchasing. If you have any pre-purchase questions, please don’t hesitate to send us a message with the subject “Pre-purchase”.